Please, I have a very serious question. I have a very serious issue here. So somebody issued a dispute on my, on the payment that they made on my website, and you guys just released the funds to the person without even, informing me first? and you guys know that once the payment has been confirmed and you have released credit for the customers on my website already. So why issuing a refund to the person without even asking me or to see if I, me and the customer have concluded on the transaction yet. This is not the best way to run a business please Because you cannot issue a dispute like that. You know the purpose of company. My company, we sell credit based on AI consumption credit. And you know how your platform API is configured on your website, on my platform, is that once you people confirm the payment, you credit the person and you have credited already. and the person now request for dispute and you just release the fund back to the person without even confirming for me first. That is not the way to do business, you guys should work on that.
Because that is the new scam now
they will make payment to receive credit and then fire a dispute for refund
Please confirm from both end before making refund
