Bachs
Bugs

Trace Transfers to Expired or Replaced Accounts

yusuf
5d agoIn Review

Guests at our merchant Maxim (business b9c81ce1) report debits for checkouts that expired with amount_paid 0. Examples: ch_d164cfa79f4544f98e38c9724afd2ace (Nombank MFB 6250255483, 9 Nov) and ch_86b87501ff234a978c2e37c5cfc09889 (Nombank 2742877809, later replaced by GLOBUS 3340510948). What happens to a transfer that arrives after a one-time account expires, or arrives on a replaced account number? Is it reversed, or held? Can you trace by NIBSS session ID if we send receipts?

1 comment

  1. Bolu Dada marked this as In Review5d ago
  2. Bolu Dada5d ago

    Thanks for the detailed report. We checked both checkouts. We received no transfer into either account number, so nothing is waiting with us to be credited. If a transfer does reach an expired or replaced account, we still match it to its checkout and credit it. To trace these two, please email support@bachs.io with the payer's bank receipt or session ID for each one. We'll follow it up with the bank from there.