Hi Bachs team,
I'd like to give some candid feedback on support.
Since Wednesday we've been waiting on actions only your team can take, and the replies so far have pointed us back to the documentation without addressing them:
- Enabling NGN subscriptions on our account. Our naira checkouts return NGN_SUBSCRIPTIONS_NOT_ENABLED. Our Nigerian pricing is ready, but we can't offer it until this is switched on.
- Revenue display on the Products page, which we raised at the same time.
These are blocking work on our side. We've also just sent questions about seat billing that the docs don't cover, and we'll need clear answers on those to keep building.
We've built our billing on Bachs and want it to work, but we need someone who can answer technical questions and act on account requests within a day or two. "Check the docs" doesn't help when the docs don't cover the question.
Could you tell us who we should work with directly on these, and when we can expect answers?
Thanks,
Slategraph.
