Hello Bachs team,
We reproduced these issues in your sandbox-hosted Connect onboarding flow on 17 October 2026.
Steps to reproduce:
1. Open a fresh onboarding link.
2. Leave “Individual” selected and click Continue.
3. The flow jumps directly to “Account representative.”
4. Click Back. It opens “Tell us about your product,” which the forward flow skipped.
5. Click Back again. The page does not change.
The product page contains only Business website and Product category. However, the account API still lists these fields as currently_due, with no corresponding controls in the form:
- business_profile.product_description
- business_profile.support_email
We also found an account-type discrepancy. Our creation request specified entity_type: individual, and the creation response returned individual. A current account API read returns company, while the hosted form still has Individual selected. Company registration and document requirements now appear. We have not established when the account type changed.
Expected behavior:
- Forward and Back navigation should follow a consistent sequence.
- Hosted onboarding should expose all required fields the account holder can provide.
- The selected entity type should match the saved account type and its requirements.
