Hi Bachs,
So I'm thinking..
We should be able to refund even settled payments back to a customer. Currently, the payment information page does not have a refund option. Also, payments settle after 2 days. Most times we work with a client for longer before they sometimes decide they don't want to continue with us and request a refund. Rarely happens but we get that from time to time. We have a refund policy and need to honor that policy to avoid any charge back from the customer.
My suggestion..
Allow merchants to be able to refund transactions at least for a 30 days period. If payment has been settled then merchants should be able to settle refund using available Bachs balance or maybe deposit money to balance for that purpose.
Thanks for your consideration.
